FAQ

Each Enigma piece is handcrafted with rare gemstones, intricate metalwork, and signature hidden details that reveal themselves over time. Every design tells a story, making it more than just jewelry—it’s an experience.
We offer a curated collection of ready-to-wear designs, but our specialty lies in bespoke pieces tailored to your vision. Custom pricing varies by design.
We use high-quality metals like sterling silver, brass, and gold, paired with powerful gemstones sourced from all over the world known for their energy and symbolism.
To maintain the beauty of your piece, avoid exposure to harsh chemicals, moisture, and excessive heat. Store in a dry place and polish occasionally with a thin layer of renaissance wax and with a soft cloth.
We begin with a consultation to understand your vision whether its for you or a personalized gift, followed by an array of gemstones and metals to chose from. Once finalized, we bring your piece to life with expert craftsmanship.
Absolutely. We specialize in meaningful, intentional designs and can source specific gemstones or incorporate personal symbols that align with your story.
The timeline varies depending on design complexity and material sourcing, but most bespoke pieces take 4-8 weeks.
Pricing is determined by the intricacy of the design, the quality of materials, and the level of craftsmanship involved. Many of our metals are handcrafted or custom-designed by Enigma, making them true signature pieces. Sourcing certain materials can be a meticulous process, with elements like pearls often requiring precision hand-drilling to ensure the perfect fit—adding to the artistry and attention to detail in every creation.
Yes, we offer worldwide shipping with secure, insured delivery to ensure your jewelry arrives safely. Shipping prices will vary
Due to the bespoke nature of our pieces, all sales are final. However, we offer adjustments and repairs for up to a year.
In some cases, we can accommodate rush orders for an additional fee. Please contact us to discuss availability.
Yes, we design bespoke couple’s jewelry that embodies connection and meaning, perfect for anniversaries, engagements, or symbolic partnerships.
We are open to collaborations that align with our vision. If you’re interested, please reach out with your concept.